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  About CSC Global Pass
How to Use CSC Global Pass
Frequently Asked Questions
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CSC Global Pass User Agreement
 
 
 
 

About CSC Global Pass

CSC Global Pass provides secure access to hundreds of CSC resources, including C3, CSC Wiki, CSC Docs and CSC service delivery applications.

 
 
 
 

How to Use CSC Global Pass

Login and Logout
When you access a CSC resource secured by CSC Global Pass, your first access will require that you log in, that is, you must enter your Global Pass User ID and password for validation (see below). When accepted, you will proceed to the protected resource automatically. While you are logged in, you may visit any CSC Global Pass protected resource without additional logins unless there is a second, application-specific login.

When you are finished using CSC Global Pass secured resources, you can terminate access by closing your browser windows, which will result in a logout. If you do not take any action, your access will terminate at the end of the idle period timeout.

Entering your User ID

  • For CSC Client users (users with a non-CSC.COM email address):  Use the CSC Global Pass User ID provided to you by your account representative. If you do not have a CSC Global Pass User ID and believe you should have access to CSC Global Pass, please contact your account representative or account service desk.

  • For WikonnecT Users:  Use the Global Pass User ID provided to you. For assistance, contact WikonnecT support.

  • For CSC users only:  Use your CSC shortname (also known as your Lotus Notes shortname) for the CSC Global Pass User ID. If you do not have a CSC shortname and believe you should have access to CSC Global Pass, please contact your local CSC Service Desk.

Entering your password
The password is case sensitive -- be sure to use correct upper and lower case characters, and be sure the "Caps Lock" key is in the proper position.

Changing your password
On the Global Pass login screen, click the "Modify My Account" option below the Global Pass Login box. You will be directed to a new Global Pass Login screen. Enter your Global Pass User ID and password, and click the "Log in" button. On the next screen that appears, click "Password Services," and then click "Change My Password." You will then be prompted to enter your current password, your new password, and to confirm your new password. CSC Global Pass requires strong passwords any time you change your password (see password rules below). When you enter the requested information and click "Submit," your CSC Global Pass password request is processed. When complete, a confirmation message is displayed. If your password does not meet the relevant password rules, you will receive an error message identifying the rule you did not meet.

Changes to your CSC Global Pass password will take effect within minutes for applications directly protected by CSC Global Pass, such as C3, CSC Docs, and CSC Wiki. CSC users:   Some other applications require password synchronization and replication throughout the Lotus Notes environment to complete before the new password is available for use. It may take up to 24 hours for your changes to take effect in all applications.

CSC Password rules

Please note:  If you are a client user, different password rules may apply. Please follow the relevant company or account policies. Contact your account service desk if you have questions about which password rules apply to your use of CSC Global Pass.

To better protect your information and CSC resources, CSC Global Pass enforces strong passwords. The CSC Global Pass password is case sensitive, and must have:  

  • A minimum of eight (8) characters
  • At least two (2) alphabetic characters (a-z, A-Z)
  • At least two (2) numerical characters (0-9)
  • At least one (1) uppercase and one (1) lowercase character
  • At least one (1) non-alphanumeric character or symbol. The accepted non-alphanumeric characters are:  

    Character Description Character Description
     Tilde  Caret
     Dollar  Equal sign
     Percent sign  Left curly brace
     Asterisk, star  Right curly brace
     Vertical bar  Left square bracket
     Back slash  Right square bracket
     Forward slash  Colon
     Underscore  Semicolon
     Hyphen, minus  Comma
     Plus  Period
     Exclamation mark  Double quote
     Question mark  Apostrophe, single quote
     At sign  Less-than sign
     Pound sign, number  Greater-than sign
     Ampersand, and    

    Other non-alphanumeric characters may not be accepted by CSC Global Pass.

    CSC Global Pass also conducts a dictionary look-up and will reject obvious passwords that include words found in the dictionary. For example, the password Unix1Admin#2 would be rejected because of its use of the dictionary words "Unix" and "Admin".

    In addition, users must change their CSC Global Pass password at least once every ninety (90) days. On the login screen, you will receive a reminder to change your password fifteen (15) days prior to expiration.

    Finally, you can only reuse a password after ninety (90) days have passed and you have used at least six (6) other passwords.

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    Frequently Asked Questions

    How do I change my password?
    On the Global Pass login screen, click the "Modify My Account" option below the Global Pass Login box. You will be directed to a new Global Pass Login screen. Enter your Global Pass User ID and password, and click the "Log in" button. On the next screen that appears, click "Password Services," and then click "Change My Password." You will then be prompted to enter your current password, your new password, and to confirm your new password. When you enter the requested information and click "Submit," your CSC Global Pass password request is processed. When complete, a confirmation message is displayed.

    Can I use one of the passwords I have used in the past?
    Yes, but only after ninety (90) days have passed and you have used at least six (6) other passwords.

    Why is the password I entered not allowed during password change?
    Check to see that you have followed ALL of the password rules correctly. You may need to try several times before you succeed. The CSC Global Pass screens will indicate which rule is not being followed.

    Why did I receive a message that my password "will expire" or "has expired"?
    Within fifteen (15) days of password expiration, during the login process you will receive a message that your password "will expire", along with instructions on how to change it. When your password has expired, during the login process you will receive a message that your password "has expired", along with instructions on how to change it.

    Why did I receive a message that I "have exceeded the limit of login attempts"?
    Users are given a specific amount of tries (login failures) in a specific amount of time to thwart password cracking technologies. Please try again after 30 minutes, or call your service desk to have your password reset.

    Why have I received a message that my session has timed out?
    To protect your information and CSC resources, CSC Global Pass ends your session if your computer has been idle for a specified period of time, that is, you have not accessed a CSC Global Pass protected resource for a specified period of time. These idle times differ based on the CSC resource you are accessing. Simply log in again to continue.

    Do my CSC Global Pass User ID and password work on all CSC resources?
    Some resources may require a separate password or User ID. When logging into the resource, look for the CSC Global Pass login prompt. If you do not see it, it is likely another password is required.

    What if I forget my CSC Global Pass information?

    • Client users (users with a non-CSC.COM email address):  If you forget your User ID and password information:  
      • Access Forgot My Password, which is also available on the Global Pass login screen.
      • Contact your account service desk for help in resetting your password.
    • WikonnecT Users:  If you forget your User ID and password information:  
    • CSC users only:  If you forget your User ID and password information:  

     

     
     
     
     

    How to Get Help with CSC Global Pass

    For CSC Client users (users with a non-CSC.COM email address):

      Users with a CSC Global Pass User ID provided by a CSC account representative will need to contact your account representative or account service desk for further assistance.

    For WikonnecT users:

      Contact WikonnecT@csc.com or via phone toll free from the US and Canada at 1.800.420.6007

    CSC Users:

      Contact your local CSC Service Desk. For a complete list of Service Desks by region, go to CSC Service Desk Online (SDO) at http://help.csc.com. If you are unable to access SDO, please contact your manager for assistance.

     
     
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