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CSC Global Pass

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About CSC Global Pass
How to Use CSC Global Pass
Frequently Asked Questions
How to Get Help with CSC Global Pass
CSC Global Pass Privacy Policy
CSC Global Pass User Agreement

About CSC Global Pass

CSC Global Pass provides secure access to hundreds of CSC resources, including C3, CSC Wiki, CSC Docs and CSC service delivery applications.

How to Use CSC Global Pass

Login and Logout

When you access a CSC resource secured by CSC Global Pass, your first access will require that you log in, that is, you must enter your Global Pass User ID and password for validation (see below). When accepted, you will proceed to the protected resource automatically. While you are logged in, you may visit any CSC Global Pass protected resource without additional logins unless there is a second, application-specific login.

When you are finished using CSC Global Pass secured resources, you can terminate access by closing your browser windows, which will result in a logout. If you do not take any action, your access will terminate at the end of the idle period timeout.

Entering your User ID
Entering your password

The password is case sensitive -- be sure to use correct upper and lower case characters, and be sure the "Caps Lock" key is in the proper position.

Changing your password

On the Global Pass login screen, click the "Modify My Account" option below the Global Pass Login box. You will be directed to a new Global Pass Login screen. Enter your Global Pass User ID and password, and click the "Log in" button. On the next screen that appears, click "Password Services," and then click "Change My Password." You will then be prompted to enter your current password, your new password, and to confirm your new password. CSC Global Pass requires strong passwords any time you change your password (see password rules below). When you enter the requested information and click "Submit," your CSC Global Pass password request is processed. When complete, a confirmation message is displayed. If your password does not meet the relevant password rules, you will receive an error message identifying the rule you did not meet.

Changes to your CSC Global Pass password will take effect within minutes for applications directly protected by CSC Global Pass, such as C3, CSC Docs, and CSC Wiki. CSC users:   Some other applications require password synchronization and replication throughout the Lotus Notes environment to complete before the new password is available for use. It may take up to 24 hours for your changes to take effect in all applications.

CSC Password rules

Please note:  If you are a client user, different password rules may apply. Please follow the relevant company or account policies. Contact your account service desk if you have questions about which password rules apply to your use of CSC Global Pass.

To better protect your information and CSC resources, CSC Global Pass enforces strong passwords. The CSC Global Pass password is case sensitive, and must have:  

Character Description
~ Tilde
$ Dollar
% Percent sign
* Asterisk, star
| Vertical bar
\ Back slash
/ Forward slash
_ Underscore
- Hyphen, minus
+ Plus
! Exclamation mark
? Question mark
@ At sign
# Pound sign, number
& Ampersand, and
^ Caret
= Equal sign
{ Left curly brace
} Right curly brace
[ Left square bracket
] Right square bracket
: Colon
; Semicolon
, Comma
. Period
" Double quote
' Apostrophe, single quote
< Less-than sign
> Greater-than sign

Other non-alphanumeric characters should not be used and may not be accepted by CSC Global Pass and/or downstream applications.

Your CSC Global Pass password should not contain your name or any portion of your name, your CSC shortname, your CSC email address, words found in the dictionary, or other character strings in common use. For example, the following passwords will be rejected by Global Pass: Unix1Admin#2 will be rejected because the words "Unix" and "Admin" are in the password dictionary; Tbz&2014 will be rejected because current and recent years are commonly used; 1@csc.com will be rejected for containing a portion of the CSC email address.

In addition, users must change their CSC Global Pass password at least once every ninety (90) days. On the login screen, you will receive a reminder to change your password fifteen (15) days prior to expiration.

Finally, you can only reuse a password after ninety (90) days have passed and you have used at least six (6) other passwords.

Frequently Asked Questions

How do I change my password?
On the Global Pass login screen, click the "Modify My Account" option below the Global Pass Login box. You will be directed to a new Global Pass Login screen. Enter your Global Pass User ID and password, and click the "Log in" button. On the next screen that appears, click "Password Services," and then click "Change My Password." You will then be prompted to enter your current password, your new password, and to confirm your new password. When you enter the requested information and click "Submit," your CSC Global Pass password request is processed. When complete, a confirmation message is displayed.

Can I use one of the passwords I have used in the past?
Yes, but only after ninety (90) days have passed and you have used at least six (6) other passwords.

Why is the password I entered not allowed during password change?
Check to see that you have followed ALL of the password rules correctly. You may need to try several times before you succeed. The CSC Global Pass screens will indicate which rule is not being followed.

Why did I receive a message that my password "will expire" or "has expired"?
Within fifteen (15) days of password expiration, during the login process you will receive a message that your password "will expire", along with instructions on how to change it. When your password has expired, during the login process you will receive a message that your password "has expired", along with instructions on how to change it.

Why did I receive a message that I "have exceeded the limit of login attempts"?
Users are given a specific amount of tries (login failures) in a specific amount of time to thwart password cracking technologies. Please try again after 30 minutes, or call your service desk to have your password reset.

Why have I received a message that my session has timed out?
To protect your information and CSC resources, CSC Global Pass ends your session if your computer has been idle for a specified period of time, that is, you have not accessed a CSC Global Pass protected resource for a specified period of time. These idle times differ based on the CSC resource you are accessing. Simply log in again to continue.

Do my CSC Global Pass User ID and password work on all CSC resources?
Some resources may require a separate password or User ID. When logging into the resource, look for the CSC Global Pass login prompt. If you do not see it, it is likely another password is required.

What if I forget my CSC Global Pass information?

How to Get Help with CSC Global Pass

For CSC Client users (users with a non-CSC.COM email address):
For WikonnecT users:
CSC Users: